BSNL land lines in our area has been perpetually giving headaches to every user. The phone is more dead than alive. I personally went to the exchange after umpteen complaints and fixes to figure out what the problem was.
The officials confessed that the exchange is too overloaded and hence at the drop of a pin the lines get out of order – no complaining or escalation worked. In fact the line man privately confessed that he make the phone go dead in “round robin leauge – so that other phones get some dail tone too”.
Instead of fuming and raising my blood pressure – decided to celebrate the 13th day of the departed telephone and surrender it with full state honour and pomp this week.
Alternatively I just purchased a Reliance handset with connection to use at house as it was costwise cheaper but never knew quality was at its worst.
The final joke dawned on to me what reliance meant when I was accidental in overhearing a customer who came and requsted that customer care is not picking his phone but saying “Punch a SMS query and send to some number”.
The reliance outlet dealer smiled and told him to try from another number. After he was gone and while I was still waiting to be serviced, another guy asked the owner of the shop why that had happened.
The shop owner with full smile told like the oracle “He would have called too many times and ate their heads…so they put such idiots on SMS to ensure they dont trouble the customer care with stupid questions”.
So – this is the deal you get for having paid and asking the right questions. No consumer can be treated like this but it was too late for me to realize. However the reliance network sucks – you can not make a call in most of the time and now am wondering why I have purchased it in the first place.
The moral of the story is “You just cant relay on reliance for your communication needs”. So between the BSNL (devil) and Reliance(deep sea) who is the best of all?